MALEX Business Development Pty Ltd (referred to in this document as we, us or our) is bound by
the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth) and the Office of the Australian Information Commissioner’s (OAIC) APP Guidelines.
The APPs govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
We are committed to protecting your privacy with your rights and needs in mind Giving consent
You are not obliged to disclose personal or sensitive information about yourself or yourcontact details when you visit our website.
By voluntarily providing us with any personal information, you consent to us using thisinformation to assist you with your enquiry and to offer any of our services that may berelevant to you.
The personal information that we collect and hold about you, depends on your
communications with us. Personal Information is defined in the Act to mean any
information or opinion about an identified individual, or an individual who is reasonably
identifiable, whether the information or opinion is true or not and whether the information
or opinion is recorded in a material form or not. Generally, we will collect, use and hold
personal information for the purposes of:
1. Providing services to you or someone else you know;
2. Providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
3. Facilitating our internal business operations, including the fulfilment of any legal requirements; and
4. Analysing our services and customer needs with a view to developing new or improved services.
5. Acting for you in court
6. Parties whom refer you to us
7. Corresponding with us in any manner
8. Providing you with legal advice
9. Improving our marketing services
10. Processing enquiries
11. Improving our website
12. Direct marketing
13. Social Media Communication.
We may communicate with you by social media, forums and other interactive platforms (such as LinkedIn and Facebook). Any personal information you disclose on these sites may be read, collected and used by other users over whom we have no control. Our firm are not responsible for any use, misuse or misappropriation by other users of any personal information that you contribute in this manner.
We collect personal information about you during the pre-client stage to determine if weare able to assist you with your legal matter. We hold onto this information to ensure anyfuture communication with you is relevant.We may monitor and record telephone calls for training and security purposes.
When you become a client at MALEX Business Development Pty Ltd, we collect all informationnecessary to process your legal matter. We are required by law to keep this informationfor seven years once your case is closed. We use your personal information in marketing,providing legal services, discussion your circumstances with solicitors and barristers,government regulators, credit reporting bodies, your representatives such as FinancialAdvisors, Finance Brokers, Accountants etc,
We collect website activity statistics such as number of visitors, pages visited, time anddate of visit and where you accessed our website from, so that we can make informeddecisions relating to improving our website and the service we deliver. This information isanonymous and doesn’t identify a person.
When you visit our website a cookie is placed on your computer which is later used todisplay advertising on other websites you may visit. The cookie does not contain personalinformation that can identify you, but may contain information about the page you visitedon our website. If you do not wish for this to occur, you can remove cookies from yourcomputer, by following the standard procedures for your internet browser to do so.
We may disclose information to third parties when outsourcing services, such as datastorage, debt collection, bulk distribution and mailing, direct marketing, technologysupport services and obtaining expert help from consultants to improve our services.We might have contractual agreements with our service providers to protect yourinformation up to the same standards as if we stored the information ourselves and toprevent them using the information we provide for any purposes than our own.
There may be situations where we store personal information with vendors who havebeen contracted to provide customer support and technological solutions, where weconsult overseas-based experts regarding your claim or your matter is funded by anoverseas-based litigation funder. If these situations apply to you, we will be required todisclose your personal information to recipients outside Australia.
There are times when we will be required by law to disclose any personal information wehave about you, such as in the instance of an investigation into bankruptcy, counterterrorism, fraud, taxation etc. We will not disclose your personal information to overseasrecipients, except for purposes necessary to providing our legal services. In these limitedcircumstances, we will endeavour to ensure the overseas recipients comply with AustralianPrivacy Principles in dealing with your personal information.
We take all reasonable steps to ensure that information we collect, use or disclose isaccurate, complete, up-to-date and securely stored.
We strive to protect your personal information from misuse, loss and unauthorised access;however we cannot guarantee security.
You can access your personal information held by MALEX Business Development by making awritten request to the address:
You can request access or correction to your personal information held by MALEX Business Development by email to our Privacy Officer on [email protected] or by post to the Privacy Officer, MALEX Business Development, 81-83 Campbell Street Surry Hills, Sydney New South Wales, 2010, Australia.
For existing clients, you should contact your lawyer directly.In some circumstances, we are permitted to deny your request for access, or limit theaccess we provide.
If the personal information you provide to us is incomplete or inaccurate, we may beunable to provide you, or someone else you know, with the services you, or they, areseeking.
We are able to send and receive documents electronically. However, as such transmission is not secure it may be copied, recorded, read or interfered with by third parties while in transit. If you ask us to transmit any document electronically, you release us from any claim you may have as a result of any unauthorised copying, recording,reading or interference with that document, for any delay or non-delivery of any document and for any damage caused to your system or any files.